AI assistants that handle the work nobody has time for

The problem this actually solves

Nearly every small business we talk to is losing money in the same two places, and neither is glamorous. The first is response time: an enquiry arrives at 7pm, gets seen at 10am, and by then they've booked someone who replied at 7:15. The second is admin — hours a week spent typing the same information into a different box, chasing quotes, confirming appointments and answering the same nine questions.

That's the work worth handing to an AI assistant. Not because it's clever, but because it's repetitive, it happens at inconvenient times, and being fast at it is worth real money.

What we build

• Enquiry handling and triage. Every email, form and message read, categorised, given an urgency, and answered — instantly, at 2am, with the details your customer asked for. Genuine emergencies get flagged straight to your phone.
• Quote drafting. The assistant reads the enquiry, applies your pricing rules, and produces a quote ready for you to check and send. Two days becomes two minutes, and the pricing stops depending on who happened to write it.
• Booking and scheduling. Slots offered against your real availability, confirmations and reminders sent, reschedules handled without a phone call.
• A site assistant that knows your business. On your website, answering from your prices, service area and policies — and collecting the details you need before handing over a warm lead rather than a transcript.
• Follow-up that doesn't get forgotten. Quotes chased at sensible intervals, review requests sent after completion, dormant customers nudged. This is usually the fastest money the whole project finds.
• Back-office tidying. Invoices reconciled, job notes written up from a voice memo, records kept in step across systems.

How we approach it

Two rules shape every build. A human owns anything consequential — money, commitments, promises to customers. The assistant prepares, a person approves, and you widen the automatic paths only once you've seen it behave. And every assistant is grounded in your data, not a generic script: it answers from your prices, your coverage, your past jobs, and it's built to say "I'll get someone to confirm" rather than invent an answer.

1. Find the repetition. A free call, and we look at where the hours actually go. Sometimes the answer is a £30-a-month tool you already pay for and haven't switched on — we'll tell you.
2. Pick one job and put a number on it. One workflow, one agreed measure of success. Assistants that try to do everything end up trusted with nothing.
3. Connect the data. Inbox, CRM, calendar, pricing, stock — whatever it needs to see. This is API work and usually the bulk of the build.
4. Shadow mode. It runs alongside you for two to three weeks, drafting without sending, so you can see exactly how often it's right before it touches a customer.
5. Go live, then widen. The paths it's proven on go automatic. The rest stay human. We review the numbers monthly and expand from evidence.

What it costs

Setup starts at £1,500 for a single well-defined job and typically runs to £4,000–£8,000 for something spanning several systems. Running costs start at £149 a month and cover model usage, hosting, monitoring and ongoing tuning — the last of which matters more than people expect, because the first version is never the good one.

You own the configuration, the prompts, the connections and the data. If you stop working with us, it keeps running and you hold the keys.